Benevolve, an AI-driven workforce and talent intelligence platform, is gaining momentum in the retail and e-commerce sector as organisations look to build more agile, skills-driven workforces in response to rapidly evolving business models, customer expectations and capability requirements.
Retail and e-commerce organisations operate in some of the most dynamic workforce environments with large and distributed teams, seasonal peaks, and a diverse talent mix spanning stores, supply chain, merchandising, customer experience and technology. At the same time, skill requirements are evolving rapidly as businesses respond to changing consumer behaviour, digital transformation and new ways of working.
Traditional HR systems largely capture organisational and employee information. Increasingly, enterprises need a more dynamic view of workforce capabilities, what skills exist today, where the gaps are emerging, what capabilities the business will need next, and how talent can be developed or redeployed to meet those needs.
Benevolve’s skills intelligence engine is designed to provide this visibility, helping enterprises map workforce capabilities against evolving business priorities and identify skill gaps before they become constraints to growth. The platform connects this intelligence with capabilities across performance management, goals, 360° feedback, engagement, compensation, career planning, talent development and succession planning, enabling organisations to translate skills insights into meaningful talent and business decisions.
The platform also powers AI-driven talent marketplaces, enabling employees to discover learning pathways, mentorship, internal projects and career opportunities aligned to their skills, experience and aspirations. This helps organisations make internal mobility a more continuous and scalable capability rather than an annual talent exercise. Myntra is among the enterprises using Benevolve’s platform, leveraging its capabilities to support a more skills-driven approach to talent and workforce management.
“A retail business can redesign its entire customer experience in a quarter, but understanding what its people are capable of and what capabilities it will need next, often takes much longer. That gap can become a constraint on growth. Closing it with better workforce intelligence is what Benevolve is built to do,” said Aditya Singh, Founder & CEO, Benevolve.
Benevolve today supports 35,000+ employees across enterprise clients, with a configurable, AI-driven platform designed to help enterprises build more connected and skills-ready organisations. As demand for skills-based workforce strategies grows, Benevolve is expanding its enterprise footprint across industries, with retail and e-commerce emerging as an important market for the company.
