Zoho Corporation has announced the implementation of new agentic AI features, embedded across three major product categories, which empower customer growth, save time on routine tasks, and allow users to focus on higher-value work. These tools, now available for free across Zoho’s Collaboration, Customer Experience, and Human Resources apps, eliminate the key roadblocks that have slowed widespread business adoption of essential AI features.
These features arrive shortly after the introductions of two key pillars of Zoho’s emergent AI strategy: Zia Hubs, which grants AI access to unstructured company data, and Zia LLM, Zoho’s proprietary large language model and the first LLM built specifically for B2B. Alongside Zia, Zoho’s decade-old advanced AI assistant, these products provide the foundation for today’s agentic releases, and for future updates providing businesses greater utility of their data across Zoho’s 55+ app platform.
“Industry AI adoption has been stymied by a lack of data readiness, difficulty in integrating with legacy systems, and unnecessarily high costs passed down to the consumer,” says Raju Vegesna, Zoho’s Chief Evangelist. “Because Zoho is built on a single, internally-developed tech stack, incorporating agents into daily business operations requires nothing from the business: no adding third party tools, no extra time, and significantly, no extra costs. With Zoho, your business is future proofed: the latest tools simply arrive and work.”
“With Zoho’s AI and MCP features, this year we’ve easily implemented several significant changes to our workflows across Zoho Desk, Analytics, and CRM, allowing our sales team to scale from managing 300 leads a week to almost 1,000,” says Philip Edey, Business Analyst at Arctic Spas Inc. “While many companies have over promised the benefits of agentic AI tools, seeing immediate results with Zoho’s has been hugely exciting. As a longtime Zoho customer, they continue to provide tools that benefit us the most while taking the least amount of our effort.”
Today’s available agents add to Zoho’s robust AI platform, which includes previously deployed Zia Agents, as well as Zia Agent Studio and Agent Marketplace. These additional agents take advantage of Zoho’s single platform and diverse product suite to utilize data from several apps at once, whether it’s pulling data from multiple text files and PDFs to generate an agreement, scanning Zoho People to see who is on vacation before scheduling a meeting in Calendar, or identifying sales queries within Zoho Mail before automatically converting them into sales leads in Zoho CRM.
Collaboration
Zoho Workplace, the email and collaboration suite, has received agentic updates across Mail, team chat software Cliq, Sheet, and collaborative work management tool Tables. Highlights include:
- Mail:
- With full integration across the Workplace suite, Ask Zia in Workplace can understand and execute a chain of commands, pulling data from multiple apps. A question like “Find emails from Zylker Travels, summarize them into a doc, and send it to Paula” works across your email, word processor, file manager, and chat at once.
- The Lead Generation Agent works across Zoho Mail and Zoho CRM to go through a sales team member’s unread messages upon login, identifying which messages are sales queries before converting them automatically into a lead within Zoho CRM.
- Tables:
- Creating a base is easier than ever with AI Base Creation. When users type a prompt explaining a use case, Zia will create an entire base for them with relevant tables, sample data, and linked fields.
- The Keyword Extraction field identifies and extracts essential words and phrases that best represent the text given in a chosen field, automating a significant role in SEO, content analysis, categorization, summarization, and more, while the Sentiment Analysis and Language Detector fields help gauge tone and detect language for smarter, context-aware data management.
Customer Experience
Zoho Desk, Zoho’s customer service platform trusted by over 100,000 businesses, has launched pre-built Zia Agents for specific support needs with more on the way, including:
- A Resolution Expert that documents ticket resolutions to enhance future support interactions: improving self-help resources, saving summarized tickets as resolution references, and helping agents resolve similar issues more quickly based on information learned.
Agreement Management
Trusted by over 40,000 businesses, Zoho Sign is a digital signature solution that lets you securely sign documents from anywhere.
New AI features include:
- Agreement Intelligence, allowing users to quickly and accurately generate drafts of contracts, agreements, and documents of their choice, while still allowing for full customization and editing after creation.
- Questions about an agreement? Use Ask Zia to fetch document data, proofread agreements, suggest edits, and answer any key questions associated with the contract without the need for third party assistance.
Human Resources
Zoho Recruit, Zoho’s all-in-one talent acquisition solution, now has agentic AI features to match the right candidate to the right role with more ease than ever.
New agentic features include:
- Candidate Matches and Job Matches use Zia to analyze resumes, job descriptions, and candidate profiles to find the best match of candidate to job with contextual analysis, dynamic ranking, and advanced filtering, streamlining the hiring process from both ends while making job matching faster, smarter, and more precise.
- AI-Assisted Assessment Generation creates complete assessments including questions, answers, and scoring weights tailored to specific jobs and requirements. The feature supports both manual and automated creation of assessments for different user categories, including candidates, recruiters, and interviewers, helping ensure fair, efficient, and relevant evaluations.
