India leads global mid-market on AI integration but pays the steepest complexity cost: Freshworks
Freshworks has released The Global Cost of Complexity Report: The Mid-Market AI Complexity Trap, featuring a detailed examination of how AI…
Tag: Freshworks
Freshworks unveils AI Agent Studio in Freshservice to Unlock Service Transformation
Freshworks has unveiled its vision for Service Transformation, Made Real, alongside an expansion of its agentic capabilities to help organizations…
Kuntal Vahalia Joins Freshworks as Senior Vice President, Global Channels and Alliances
Freshworks has announced the appointment of Kuntal Vahalia as Senior Vice President, Partnership Channel. Vahalia will lead Freshworks’ global partner…
Freshworks Overhauls ITAM in Freshservice
Freshworks has introduced Freshservice’s redefined IT Asset Management (ITAM). By integrating continuous infrastructure discovery and dependency mapping directly into Freshservice…
Freshworks Appoints Kady Srinivasan as CMO
Freshworks has announced Kady Srinivasan has joined as its Chief Marketing Officer (CMO), bringing over 15 years of leadership experience…
Freshworks Acquires AI Incident Management Firm FireHydrant
Freshworks has signed a definitive agreement to acquire FireHydrant, a provider of AI-powered Incident Management software. The combination will bring…
Freshworks Launches AI-Powered Capabilities to Elevate the Employee Experience
Freshworks has unveiled new capabilities within Freshservice, its AI-powered IT management platform, that make it easier for teams to resolve…
Freshworks Expands Enterprise Service Management
Freshworks has announced that Freshservice for Business Teams is now available as a standalone product, no longer requiring an existing Freshservice IT…
Freshworks launches Freshservice Journeys to simplify complex workflows
Freshworks has announced the general availability of Freshservice Journeys, a new AI-assisted capability within its IT and employee service management offering,…
Freshworks Appoints Ian Tickle as Chief of Global Field Operations
Freshworks has announced the appointment of Ian Tickle as Chief of Global Field Operations (CGFO). Tickle, who has served in this capacity…