Genesys Launches LAM-Driven Agentic Virtual Agent For Self-Service Resolutions
Genesys has announced the industry’s first agentic virtual agent built with large action models (LAMs) for enterprise CX, enabling autonomous,…
Tag: Genesys
Genesys Announces Continued Momentum in Q3 FY26
Genesys has announced continued strong momentum during the third quarter of fiscal year 2026 (Aug. 1 – Oct. 31, 2025).…
IDP Deploys Genesys Cloud to Enhance Student Engagement
Genesys has enabled IDP Education, a global leader in international education services, to successfully transform its global student engagement strategy…
Genesys Introduces Cloud AI Studio to Deliver Next Level of Customer Experience
Genesys has announced Genesys Cloud AI Studio – the foundation organisations need to responsibly move to agentic AI-driven customer engagement.…
Genesys Awards Partners at 10th Annual APAC Tech Summit
Genesys has honoured its top-performing partners across Asia Pacific (APAC) at the 10th Annual Genesys APAC Tech Summit. Held in Bangkok (Thailand), the…
Genesys Launches Executive Briefing Centre in Chennai
Genesys has unveiled its state-of-the-art Executive Briefing Centre (EBC) in Chennai, underscoring its ongoing expansion and commitment to India. The…
Genesys Named as a Leader in Cloud Contact Centre Report by Forrester
Genesys has announced it was recognised as a Leader in The Forrester Wave: Contact-Centre-As-A-Service (CCaaS) Platforms, Q2 2025. The Genesys Cloud…
Genesys Customers Continue to Scale Cloud and AI Capabilities
Genesys has announced the Genesys Cloud platform reached nearly $1.9 billion annual recurring revenue (ARR) during the fourth quarter of the company’s…
Genesys elevates Customer Engagement with Cloud Social launch
Genesys has announced Genesys Cloud Social to help organisations use social media channels to learn more about their customers and…
Genesys Recognised as a Leader in the 2024 Gartner Magic Quadrant for Contact Centre as a Service for 10th Consecutive Year
Genesys has been positioned by Gartner, Inc., as a Leader in the 2024 Gartner Magic Quadrant™ for Contact Centre as a…