Zendesk Appoints Bikram Mazumdar as VP, Asia
Zendesk has announced the appointment of Bikram Mazumdar as Vice President, Asia effective immediately. Based in Singapore, Mazumdar will oversee…
Tag: Zendesk
Zendesk Boosts Agentic Service Capabilities with Forethought Acquisition
Zendesk has announced it has entered into a definitive agreement to acquire Forethought, expand its AI agent offering to operate…
Zendesk Names Technology Veteran Craig Flower as Chief Operating Officer
Zendesk has announced the appointment of Craig Flower as Chief Operating Officer. In this role, Flower is responsible for strengthening…
Contextual Intelligence New Standard For Great Customer Experience in 2026: Zendesk
Zendesk has released its 2026 Customer Experience (CX) Trends report, revealing that Contextual Intelligence – the ability to combine AI, data, and…
Zendesk Acquires AI Search Platform Unleash
Zendesk has announced its acquisition of Unleash, an AI-powered enterprise search platform designed to connect knowledge across systems for smarter…
Zendesk Collaborates with AWS to Deliver AI-Powered Contact Center Transformation
Zendesk has announced a Strategic Collaboration Agreement (SCA) with Amazon Web Services (AWS) at AWS re:Invent. The partnership accelerates AI-powered…
Zendesk Expands Microsoft Integration With AI-Powered Employee Service Solutions
Zendesk has deepened its long-standing collaboration with Microsoft to bring Zendesk’s service directly into Microsoft’s AI ecosystem through two new…
Zendesk Strengthens Resolution Platform With New AI Capabilities
Zendesk has announced major breakthroughs in AI innovation at its AI Summit designed to strengthen its Resolution Platform. In response to…
Zendesk Advances AI driven Resolution Platform Vision with New Capabilities
Building on the momentum of the recently launched Zendesk Resolution Platform, Zendesk is advancing its vision for seamless, outcome-focused service with…
Zendesk Launches Agentic AI-Powered Resolution Platform
Zendesk has announced at its annual Relate conference the launch of the Zendesk Resolution Platform, aimed at redefining customer experience.…