Zendesk launches Relay to deliver proactive bulk messaging
Zendesk has announced the launch of Relay, a new app that offers proactive messaging for companies using WhatsApp and SMS.…
Tag: Zendesk
83% of leaders in India perceive traditional CX will be dead in 3 years
Zendesk has released its Future of AI-powered CX report, forecasting a radical overhaul of the customer experience industry. In the next…
Zendesk Appoints AI expert Lila Tretikov to Board of Directors
Zendesk has announced Lila Tretikov has joined its Board of Directors. Her appointment comes as the company delivers the industry’s…
Zendesk launches venture fund for AI startups
Zendesk has officially launched its global venture fund to back AI-first companies focused on enhancing customer and employee experiences. Zendesk Ventures also…
Zendesk Unveils Industry’s Most Complete Service Solution For the AI Era
At its Relate global conference, Zendesk has announced the world’s most complete service solution for the AI era. With support volumes projected…
Zendesk to Acquire Customer Automation Startup Ultimate
Zendesk has announced it will acquire Ultimate, an industry-leading provider of service automation, to deliver the most complete AI offering…
Zendesk Completes Acquisition of Klaus
Zendesk has announced it completed its acquisition of the artificial intelligence (AI)-powered quality management platform, Klaus. The acquisition of Klaus is…
Zendesk Acquires AI-powered Quality Management Platform Klaus
Zendesk has signed a definitive agreement to acquire the artificial intelligence (AI)-powered quality management platform, Klaus. AI is driving a rapid…
Zendesk Leaders and Customers Share Predictions on AI, Customer Experience, Data Privacy and Security
The accelerated adoption of AI and the massive explosion of generative AI shook up the world this past year. Looking…
Zendesk Announces No-code Tools To Act On Customer Data In One Central Workspace
Zendesk has announced no-code tools to help businesses bring custom data into its platform and create differentiated customer experiences (CX).…