Zendesk Launches Agentic AI-Powered Resolution Platform
Zendesk has announced at its annual Relate conference the launch of the Zendesk Resolution Platform, aimed at redefining customer experience.…
Tag: Zendesk
Zendesk to Acquire CCaaS Provider Local Measure
Zendesk has announced that it has signed a definitive agreement to acquire Local Measure, a leading provider of CCaaS and…
Shashi Upadhyay Appointed Zendesk’s New President of Product, Engineering, and AI
Zendesk has named Shashi Upadhyay as the new President of Product, Engineering, and AI to further accelerate the company’s next…
Zendesk appoints Mitch Young As Senior Vice President, Asia Pacific
Zendesk has announced the appointment of technology industry veteran and customer experience specialist Mitch Young to the Asia Pacific leadership…
81% of Indian consumers want more human-like AI: Zendesk 2025 CX Trends Report
Zendesk’s 2025 Customer Experience (CX) Trends Report reveals a pivotal shift in customer expectations: today’s consumers demand AI interactions that feel more…
Zendesk Introduces Flexible Pricing for Customised AI Journeys
Zendesk has introduced their market-leading AI Dynamic Pricing Plan, a flexible pricing and usage approach designed to make AI in…
Zendesk Introduces AI-powered innovations
Zendesk has introduced a series of innovations, including AI-powered agents for omnichannel support, enhanced agent copilot, and agent builder. Leading in…
Zendesk launches Relay to deliver proactive bulk messaging
Zendesk has announced the launch of Relay, a new app that offers proactive messaging for companies using WhatsApp and SMS.…
83% of leaders in India perceive traditional CX will be dead in 3 years
Zendesk has released its Future of AI-powered CX report, forecasting a radical overhaul of the customer experience industry. In the next…
Zendesk Appoints AI expert Lila Tretikov to Board of Directors
Zendesk has announced Lila Tretikov has joined its Board of Directors. Her appointment comes as the company delivers the industry’s…