Cognizant has announced an expansion of its partnership with Salesforce, introducing a new suite of customer and operations transformation services built for Salesforce’s Agentforce. The offerings are designed to help enterprises accelerate their shift to an AI-augmented workforce, combining human expertise with autonomous agents to drive productivity, responsiveness, and scalable impact.
Agentforce is Salesforce’s digital labor platform for enterprises, enabling the integration of autonomous AI agents into the flow of work. Through AgentExchange, customers have access to a growing marketplace of partner-built actions, templates, and pre-validated Model Context Protocol (MCP) servers to accelerate agent development and deployment while enabling enterprise-grade governance and security.
“We’re entering an era where autonomous agents aren’t just augmenting workflows, they’re fundamentally reshaping how work gets done,” said Uday Kotla, Global Head of Cognizant’s CX & CRM Practice, Cognizant Moment. “For enterprises, the real opportunity lies in deploying agents that are not only intelligent, but also deeply integrated with business context, data, and industry-specific processes. That’s where Cognizant’s partnership with Salesforce delivers value; by combining proprietary AI accelerators with systems integration, domain knowledge, and CX expertise, we help organizations orchestrate, scalable agent ecosystems, enabling clients to lead in the emerging agentic economy.”
“Organizations need a new labor model that unlocks the full potential of humans with AI at work. Cognizant is a critical partner for identifying and developing specific use cases with our joint customers across industries, helping to ensure tailored and effective AI solutions for scaling digital labor,” said Phil Samenuk, SVP of Global Alliances & Channels and Outsourcing Service Providers, Salesforce. “With Agentforce constantly evolving and expanding, Cognizant’s services for Agentforce demonstrates the company’s commitment to empowering customers to deliver success with Agentforce.”
