Avaya acquires Edify
Avaya has announced that it has acquired Edify. This acquisition brings advanced, AI-powered customer journey orchestration and workflow capabilities directly…
Avaya has announced that it has acquired Edify. This acquisition brings advanced, AI-powered customer journey orchestration and workflow capabilities directly…
Ozonetel has announced the launch of an AI-led solution suite, designed exclusively for digital-first customer experience. The digital suite leverages…
Honda Motorcycle & Scooter India (HMSI) has introduced the ‘Smart Workshop’ Mobile App, an industry-first trailblazing innovation designed to enhance the customer experience by…
Zendesk has announced it will acquire Ultimate, an industry-leading provider of service automation, to deliver the most complete AI offering…
In the rapidly evolving landscape of consumer preferences, Indian consumers have emerged as global frontrunners in embracing AI-driven interactions, however,…
Cogito, the leader in real-time AI coaching and guidance for the enterprise, has announced survey results that reveal insights into…
The accelerated adoption of AI and the massive explosion of generative AI shook up the world this past year. Looking…
Zendesk has announced customer experience (CX) generative AI advancements that allow companies to realize immediate business value through improved customer…