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Tag: Customer Experience

Honda Motorcycle & Scooter India Unveils Mobile App to Enhance Customer Experience
Latest News

Honda Motorcycle & Scooter India Unveils Mobile App to Enhance Customer Experience

Editorial BureauMarch 25, 2024March 25, 2024

Honda Motorcycle & Scooter India (HMSI) has introduced the ‘Smart Workshop’ Mobile App, an industry-first trailblazing innovation designed to enhance the customer experience by…

Zendesk to Acquire Customer Automation Startup Ultimate
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Zendesk to Acquire Customer Automation Startup Ultimate

Editorial BureauMarch 18, 2024March 18, 2024

Zendesk has announced it will acquire Ultimate, an industry-leading provider of service automation, to deliver the most complete AI offering…

57% Indian consumers prefer AI-enabled tools over human interactions
Latest News

57% Indian consumers prefer AI-enabled tools over human interactions

Editorial BureauFebruary 22, 2024February 22, 2024

In the rapidly evolving landscape of consumer preferences, Indian consumers have emerged as global frontrunners in embracing AI-driven interactions, however,…

Human Interaction in Customer Service Still Preferred Despite Technology Innovations
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Human Interaction in Customer Service Still Preferred Despite Technology Innovations

Editorial BureauJanuary 6, 2024January 6, 2024

Cogito, the leader in real-time AI coaching and guidance for the enterprise, has announced survey results that reveal insights into…

Zendesk Leaders and Customers Share Predictions on AI, Customer Experience, Data Privacy and Security
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Zendesk Leaders and Customers Share Predictions on AI, Customer Experience, Data Privacy and Security

Editorial BureauDecember 22, 2023December 22, 2023

The accelerated adoption of AI and the massive explosion of generative AI shook up the world this past year. Looking…

Zendesk Announces New CX Generative AI Solutions
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Zendesk Announces New CX Generative AI Solutions

Editorial BureauOctober 6, 2023October 13, 2023

Zendesk has announced customer experience (CX) generative AI advancements that allow companies to realize immediate business value through improved customer…

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By Vamsidharr Setty, Managing Director India, The Senator Group The workplace is undergoing one of the most significant transformations in its history. While previous generations witnessed the shift from factories…

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New Barracuda research shows that the average web application carries 20 security vulnerabilities that could be exploited by attackers to steal data, compromise accounts or gain unauthorized access to systems.…

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Semiconductor market set to grow 92% amid AI boom

Editorial Bureau August 25, 2026

Global semiconductor revenue is expected to reach $1.6 trillion in 2026, increasing 92% from 2025 revenue of $809 billion, according to research firm Gartner. In 2027, it is forecast to total…

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Hexnode brings Agentic AI to Endpoint Management

Editorial Bureau August 25, 2026

Hexnode, the enterprise software division of Mitsogo, has announced the debut of Hexnode Context Layer, an intelligence layer that powers Agentic AI for endpoint management through Hexnode Genie AI, the…

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Axis Communications joins Palo Alto Networks Frontier AI defence program

Editorial Bureau August 24, 2026

Axis Communications has joined a strategic initiative, the Frontier AI Critical Defense Program, created by Palo Alto Networks to protect critical infrastructure from Frontier AI-driven exploits. As a founding partner…

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Colt DCS appoints Quy Nguyen as CEO

Editorial Bureau August 24, 2026

Colt Data Centre Services (Colt DCS) has announced the appointment of Quy Nguyen as Chief Executive Officer (CEO), effective immediately. Nguyen has served as Acting CEO since April 2026, following…

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Beyond the Checklist: Why the DPDP Compliance Journey Is More Complex Than Enterprises Anticipate

Editorial Bureau August 21, 2026

By Himanshu Gautam, Founder & CEO of GoTrust.Most enterprises start their DPDP journey with a checklist. Appoint a grievance officer. Update the privacy policy. Add a consent banner. Run a…

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Embark Launches Web Based GCC Calculator to Simplify India GCC Cost Assessment

Editorial Bureau August 19, 2026

Embark, an integrated platform dedicated to accelerating the establishment and expansion of Global Capability Centres (GCCs) in India, has launched a web-based GCC Calculator that provides companies with an instant estimate of…

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Editorial Bureau August 24, 2026

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Colt DCS appoints Quy Nguyen as CEO

Editorial Bureau August 24, 2026

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Editorial Bureau August 21, 2026

By Himanshu Gautam, Founder & CEO of GoTrust.Most enterprises start their DPDP journey with a checklist. Appoint a grievance officer. Update the privacy policy. Add a consent banner. Run a…

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Editorial Bureau August 19, 2026

Embark, an integrated platform dedicated to accelerating the establishment and expansion of Global Capability Centres (GCCs) in India, has launched a web-based GCC Calculator that provides companies with an instant estimate of…

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