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Tag: Customer Experience

Honda Motorcycle & Scooter India Unveils Mobile App to Enhance Customer Experience
Latest News

Honda Motorcycle & Scooter India Unveils Mobile App to Enhance Customer Experience

Editorial BureauMarch 25, 2024March 25, 2024

Honda Motorcycle & Scooter India (HMSI) has introduced the ‘Smart Workshop’ Mobile App, an industry-first trailblazing innovation designed to enhance the customer experience by…

Zendesk to Acquire Customer Automation Startup Ultimate
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Zendesk to Acquire Customer Automation Startup Ultimate

Editorial BureauMarch 18, 2024March 18, 2024

Zendesk has announced it will acquire Ultimate, an industry-leading provider of service automation, to deliver the most complete AI offering…

57% Indian consumers prefer AI-enabled tools over human interactions
Latest News

57% Indian consumers prefer AI-enabled tools over human interactions

Editorial BureauFebruary 22, 2024February 22, 2024

In the rapidly evolving landscape of consumer preferences, Indian consumers have emerged as global frontrunners in embracing AI-driven interactions, however,…

Human Interaction in Customer Service Still Preferred Despite Technology Innovations
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Human Interaction in Customer Service Still Preferred Despite Technology Innovations

Editorial BureauJanuary 6, 2024January 6, 2024

Cogito, the leader in real-time AI coaching and guidance for the enterprise, has announced survey results that reveal insights into…

Zendesk Leaders and Customers Share Predictions on AI, Customer Experience, Data Privacy and Security
Latest News

Zendesk Leaders and Customers Share Predictions on AI, Customer Experience, Data Privacy and Security

Editorial BureauDecember 22, 2023December 22, 2023

The accelerated adoption of AI and the massive explosion of generative AI shook up the world this past year. Looking…

Zendesk Announces New CX Generative AI Solutions
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Zendesk Announces New CX Generative AI Solutions

Editorial BureauOctober 6, 2023October 13, 2023

Zendesk has announced customer experience (CX) generative AI advancements that allow companies to realize immediate business value through improved customer…

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Arctic Wolf: AI now resolves 60% of security investigations

Editorial Bureau October 29, 2026
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SRH University Commences Winter Semester 2026-27, Welcoming Indian Students to Practice-Oriented Education in Germany

Editorial Bureau October 27, 2026
Expert ViewLatest News

Beyond AI Pilots: Why Enterprise CX Needs Intelligence, Not Experimentation

Editorial Bureau October 26, 2026
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Scalefusion Turns to Akamai to Secure its SaaS Platform  

Editorial Bureau October 26, 2026

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Arctic Wolf: AI now resolves 60% of security investigations

Editorial Bureau October 29, 2026
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SRH University Commences Winter Semester 2026-27, Welcoming Indian Students to Practice-Oriented Education in Germany

Editorial Bureau October 27, 2026
Expert ViewLatest News

Beyond AI Pilots: Why Enterprise CX Needs Intelligence, Not Experimentation

Editorial Bureau October 26, 2026
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Scalefusion Turns to Akamai to Secure its SaaS Platform  

Editorial Bureau October 26, 2026

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Arctic Wolf: AI now resolves 60% of security investigations

Editorial Bureau October 29, 2026

Arctic Wolf has released its 2026 Agentic Security Operations Report, revealing that agentic AI now resolves 60% of security investigations as security operations undergoes its most significant transformation in decades…

Latest News

SRH University Commences Winter Semester 2026-27, Welcoming Indian Students to Practice-Oriented Education in Germany

Editorial Bureau October 27, 2026

SRH University, a leading private university in Germany, has commenced its Winter Semester 2026/27, welcoming students from India and other international markets across its undergraduate and postgraduate programmes. With growing…

Expert ViewLatest News

Beyond AI Pilots: Why Enterprise CX Needs Intelligence, Not Experimentation

Editorial Bureau October 26, 2026

By Sameer Narkar, Founder and CEO, Konnect Insights Every enterprise we speak to has an AI pilot running somewhere in their CX function. A chatbot handling tier-one queries. A sentiment…

Latest News

Scalefusion Turns to Akamai to Secure its SaaS Platform  

Editorial Bureau October 26, 2026

Akamai has announced that Scalefusion, a unified endpoint management and security platform, is using Akamai App & API Protector to strengthen the security and resilience of its rapidly growing SaaS…

Latest News

Fortinet: Finding Cybersecurity Talent with AI Expertise is India’s Top Recruiting Challenge

Editorial Bureau October 26, 2026

Fortinet has released the 2026 Global Cybersecurity Skills Gap Report, revealing the emerging and persistent challenges organizations face as they grapple with ongoing cybersecurity skill shortages and the ever-evolving threat…

Expert ViewLatest News

Understanding PHP2Shell Vulnerabilities and Reducing Risk While You Patch

Editorial Bureau October 24, 2026

Authored by Aamir Lakhani, Global Director of Threat Intelligence and Adversarial Artificial Intelligence Research, Fortinet Two critical PHP vulnerabilities disclosed this week pose an urgent security and business continuity risk…

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Scalefusion Turns to Akamai to Secure its SaaS Platform  

Editorial Bureau October 26, 2026
Latest News

Fortinet: Finding Cybersecurity Talent with AI Expertise is India’s Top Recruiting Challenge

Editorial Bureau October 26, 2026
Expert ViewLatest News

Understanding PHP2Shell Vulnerabilities and Reducing Risk While You Patch

Editorial Bureau October 24, 2026
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SonicWall Opens New Office in Pune

Editorial Bureau October 23, 2026

SonicWall has announced the opening of its new Pune office, advancing its long-term investment and expansion strategy in India. The facility will strengthen the company’s engineering and development operations, broaden…

Latest News

Saviynt partners with Saint Fox

Editorial Bureau October 23, 2026

Saviynt has announced a strategic partnership with Saint Fox a next-generation cybersecurity solutions provider, to drive its go-to-market strategy and execution in India. This alliance marks a significant step in…

Expert ViewLatest News

From Ledger to LLM: How Generative AI Is Rewriting the Accountant’s Job Description

Editorial Bureau October 22, 2026

By Brijesh Agarwal, CEO, Busy Infotech Ask most people what an accountant does and the answer will still sound familiar: record transactions, reconcile accounts, check invoices, prepare reports and close…

Latest News

Azul patches 53 vulnerabilities in OpenJDK quarterly update

Editorial Bureau October 22, 2026

Azul has released its October Security-only, Stability-first updates for Azul Core that are immediately deployable to address all 53 vulnerabilities disclosed in the latest OpenJDK quarterly update. Azul's Security-only, Stability-first…

Latest News

SonicWall Opens New Office in Pune

Editorial Bureau October 23, 2026

SonicWall has announced the opening of its new Pune office, advancing its long-term investment and expansion strategy in India. The facility will strengthen the company’s engineering and development operations, broaden…

Latest News

Saviynt partners with Saint Fox

Editorial Bureau October 23, 2026

Saviynt has announced a strategic partnership with Saint Fox a next-generation cybersecurity solutions provider, to drive its go-to-market strategy and execution in India. This alliance marks a significant step in…

Expert ViewLatest News

From Ledger to LLM: How Generative AI Is Rewriting the Accountant’s Job Description

Editorial Bureau October 22, 2026

By Brijesh Agarwal, CEO, Busy Infotech Ask most people what an accountant does and the answer will still sound familiar: record transactions, reconcile accounts, check invoices, prepare reports and close…

Latest News

Azul patches 53 vulnerabilities in OpenJDK quarterly update

Editorial Bureau October 22, 2026

Azul has released its October Security-only, Stability-first updates for Azul Core that are immediately deployable to address all 53 vulnerabilities disclosed in the latest OpenJDK quarterly update. Azul's Security-only, Stability-first…

Tech News
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Latest News

Arctic Wolf: AI now resolves 60% of security investigations

Editorial Bureau October 29, 2026
Latest News

SRH University Commences Winter Semester 2026-27, Welcoming Indian Students to Practice-Oriented Education in Germany

Editorial Bureau October 27, 2026
Expert ViewLatest News

Beyond AI Pilots: Why Enterprise CX Needs Intelligence, Not Experimentation

Editorial Bureau October 26, 2026
Latest News

Scalefusion Turns to Akamai to Secure its SaaS Platform  

Editorial Bureau October 26, 2026
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