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Tag: Customer Experience

Honda Motorcycle & Scooter India Unveils Mobile App to Enhance Customer Experience
Latest News

Honda Motorcycle & Scooter India Unveils Mobile App to Enhance Customer Experience

Editorial BureauMarch 25, 2024March 25, 2024

Honda Motorcycle & Scooter India (HMSI) has introduced the ‘Smart Workshop’ Mobile App, an industry-first trailblazing innovation designed to enhance the customer experience by…

Zendesk to Acquire Customer Automation Startup Ultimate
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Zendesk to Acquire Customer Automation Startup Ultimate

Editorial BureauMarch 18, 2024March 18, 2024

Zendesk has announced it will acquire Ultimate, an industry-leading provider of service automation, to deliver the most complete AI offering…

57% Indian consumers prefer AI-enabled tools over human interactions
Latest News

57% Indian consumers prefer AI-enabled tools over human interactions

Editorial BureauFebruary 22, 2024February 22, 2024

In the rapidly evolving landscape of consumer preferences, Indian consumers have emerged as global frontrunners in embracing AI-driven interactions, however,…

Human Interaction in Customer Service Still Preferred Despite Technology Innovations
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Human Interaction in Customer Service Still Preferred Despite Technology Innovations

Editorial BureauJanuary 6, 2024January 6, 2024

Cogito, the leader in real-time AI coaching and guidance for the enterprise, has announced survey results that reveal insights into…

Zendesk Leaders and Customers Share Predictions on AI, Customer Experience, Data Privacy and Security
Latest News

Zendesk Leaders and Customers Share Predictions on AI, Customer Experience, Data Privacy and Security

Editorial BureauDecember 22, 2023December 22, 2023

The accelerated adoption of AI and the massive explosion of generative AI shook up the world this past year. Looking…

Zendesk Announces New CX Generative AI Solutions
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Zendesk Announces New CX Generative AI Solutions

Editorial BureauOctober 6, 2023October 13, 2023

Zendesk has announced customer experience (CX) generative AI advancements that allow companies to realize immediate business value through improved customer…

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Cyble inks MOU with UAE Cyber Security Council

Editorial Bureau September 18, 2026
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Hitachi Vantara Commits to Net-Zero Greenhouse Gas Emissions by FY2040, With SBTi-Validated Targets

Editorial Bureau September 18, 2026
Latest NewsSecurity

 87% of SMBs in India encountered cybersecurity incidents 

Editorial Bureau September 17, 2026
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Global AI spending set to reach $2.7 trillion in 2026

Editorial Bureau September 17, 2026

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Cyble inks MOU with UAE Cyber Security Council

Editorial Bureau September 18, 2026
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Hitachi Vantara Commits to Net-Zero Greenhouse Gas Emissions by FY2040, With SBTi-Validated Targets

Editorial Bureau September 18, 2026
Latest NewsSecurity

 87% of SMBs in India encountered cybersecurity incidents 

Editorial Bureau September 17, 2026
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Global AI spending set to reach $2.7 trillion in 2026

Editorial Bureau September 17, 2026

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Cyble inks MOU with UAE Cyber Security Council

Editorial Bureau September 18, 2026

AI-native cybersecurity company Cyble has announced the signing of a Memorandum of Understanding (MOU) with the Cyber Security Council of the United Arab Emirates (UAE), the federal entity responsible for…

Latest News

Hitachi Vantara Commits to Net-Zero Greenhouse Gas Emissions by FY2040, With SBTi-Validated Targets

Editorial Bureau September 18, 2026

Hitachi Vantara has announced its commitment to achieve net-zero greenhouse gas emissions across its global value chain by fiscal year 2040 (FY2040). The company also announced that its near- and long-term…

Latest NewsSecurity

 87% of SMBs in India encountered cybersecurity incidents 

Editorial Bureau September 17, 2026

Kaspersky warns that attackers are currently deploying the same methods against smaller businesses as they do against large enterprises. To help strengthen corporate defences, Kaspersky is releasing new recommendations alongside…

Latest News

Global AI spending set to reach $2.7 trillion in 2026

Editorial Bureau September 17, 2026

Worldwide spending on AI is forecast to total $2.7 trillion in 2026, a 49.5% increase year-over-year, according to Gartner, Inc., a business and technology insights company. “Demand for AI infrastructure (including AI-optimized…

Latest News

Jupitice’s AI-powered ODR Platform Crosses 1.16 Lakh Resolved Disputes, 80,000+ Hearings

Editorial Bureau September 16, 2026

Jupitice Justice Technologies has crossed a significant milestone on its AI-powered Online Dispute Resolution (ODR) Platform by resolving over 1.16 lakh cases and conducting more than 80,000 hearings for clients,…

Latest News

National Engineers’ Day 2026: Perspectives from Tech and Industry Leaders

Editorial Bureau September 16, 2026

Sudhir Goel, Chief Business Officer, Acer India "National Engineers’ Day is a celebration of the minds and ideas that have consistently transformed challenges into opportunities and possibilities into progress. As…

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Global AI spending set to reach $2.7 trillion in 2026

Editorial Bureau September 17, 2026
Latest News

Jupitice’s AI-powered ODR Platform Crosses 1.16 Lakh Resolved Disputes, 80,000+ Hearings

Editorial Bureau September 16, 2026
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National Engineers’ Day 2026: Perspectives from Tech and Industry Leaders

Editorial Bureau September 16, 2026
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India’s Cyber Resilience Increasing Significantly: Proofpoint 

Editorial Bureau September 15, 2026

Proofpoint has released its 2026 Voice of the CISO report, revealing signs of greater cyber resilience even as the nature of enterprise risk increases in complexity. The percentage of Indian CISOs who…

Latest News

Proofpoint incorporates AI context into internal risk

Editorial Bureau September 15, 2026

Proofpoint has announced new communications intelligence capabilities that help security, compliance, and legal teams investigate the human and AI context behind potential insider risk. Proofpoint Prism Investigator now connects directly to Microsoft…

Latest News

UpTik Launches 2.0 to Simplify Credit Access for MSMEs

Editorial Bureau September 15, 2026

UpTik, the invoice financing investment platform operated by Growwcap Fintech Pvt. Ltd., has announced the launch of UpTik 2.0, a redesigned mobile-led platform focused on simplifying credit access for MSMEs…

Latest News

Kaspersky signs MoU with Vietnam’s Ministry of Public Security

Editorial Bureau September 15, 2026

Kaspersky and the Cyber Security and High-Tech Crime Prevention Department under the Ministry of Public Security of Vietnam have signed a Memorandum of Understanding (MoU) to strengthen cybersecurity capabilities in…

Latest NewsSecurity

India’s Cyber Resilience Increasing Significantly: Proofpoint 

Editorial Bureau September 15, 2026

Proofpoint has released its 2026 Voice of the CISO report, revealing signs of greater cyber resilience even as the nature of enterprise risk increases in complexity. The percentage of Indian CISOs who…

Latest News

Proofpoint incorporates AI context into internal risk

Editorial Bureau September 15, 2026

Proofpoint has announced new communications intelligence capabilities that help security, compliance, and legal teams investigate the human and AI context behind potential insider risk. Proofpoint Prism Investigator now connects directly to Microsoft…

Latest News

UpTik Launches 2.0 to Simplify Credit Access for MSMEs

Editorial Bureau September 15, 2026

UpTik, the invoice financing investment platform operated by Growwcap Fintech Pvt. Ltd., has announced the launch of UpTik 2.0, a redesigned mobile-led platform focused on simplifying credit access for MSMEs…

Latest News

Kaspersky signs MoU with Vietnam’s Ministry of Public Security

Editorial Bureau September 15, 2026

Kaspersky and the Cyber Security and High-Tech Crime Prevention Department under the Ministry of Public Security of Vietnam have signed a Memorandum of Understanding (MoU) to strengthen cybersecurity capabilities in…

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Latest News

Cyble inks MOU with UAE Cyber Security Council

Editorial Bureau September 18, 2026
Latest News

Hitachi Vantara Commits to Net-Zero Greenhouse Gas Emissions by FY2040, With SBTi-Validated Targets

Editorial Bureau September 18, 2026
Latest NewsSecurity

 87% of SMBs in India encountered cybersecurity incidents 

Editorial Bureau September 17, 2026
Latest News

Global AI spending set to reach $2.7 trillion in 2026

Editorial Bureau September 17, 2026
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