From Pilots to Production: What Real Enterprise AI Adoption Looks Like in Customer Experience
By Sameer Narkar, Founder & CEO, Konnect Insights Most enterprise AI projects look impressive in a demo. Fewer survive contact…
Tag: Customer Experience
Growth Ambitions and Rising Confidence Notwithstanding, Companies Missing Revenue Targets
Despite rising confidence and growth ambitions, more companies are falling short of revenue targets as AI disruption and geopolitical uncertainty…
Oracle Announces Role-based AI Agents within Oracle Fusion Cloud
Oracle has announced new role-based AI agents within Oracle Fusion Cloud Applications to help customer experience (CX) leaders unlock new revenue opportunities.…
Leveraging Agentic AI For Hyper-Personalized Customer Experience
As agentic transformation is now an enterprise imperative, it is increasingly finding favour with the enterprises that are leveraging agentic…
CPaaS Increasingly Being Used as Part of Digital Transformation
Communications Platform as a Service (CPaaS) has evolved from powering omni-channel engagement to becoming a cornerstone of digital transformation. Providers…
Verizon Report Shows Gap Between AI Efficiency and Human CX Satisfaction
While brands are celebrating AI-driven efficiency gains in customer experience (CX), a significant gap exists between their internal benefits and…
Zendesk appoints Mitch Young As Senior Vice President, Asia Pacific
Zendesk has announced the appointment of technology industry veteran and customer experience specialist Mitch Young to the Asia Pacific leadership…
Vi Business and Genesys to bring Next-Gen CCaaS solution across India
Vi Business, the enterprise arm of the leading telecom operator Vodafone Idea (Vi), has announced it will leverage its partner agreement…
Avaya acquires Edify
Avaya has announced that it has acquired Edify. This acquisition brings advanced, AI-powered customer journey orchestration and workflow capabilities directly…
Ozonetel launches AI-led solution suite, built exclusively for digital-first customer experience
Ozonetel has announced the launch of an AI-led solution suite, designed exclusively for digital-first customer experience. The digital suite leverages…