Oracle Announces Role-based AI Agents within Oracle Fusion Cloud
Oracle has announced new role-based AI agents within Oracle Fusion Cloud Applications to help customer experience (CX) leaders unlock new revenue opportunities.…
Tag: CX
Thoma Bravo Acquires Verint for $2 Billion
Verint has entered into a definitive agreement to be acquired by software investment firm Thoma Bravo, in an all-cash transaction…
Leveraging Agentic AI For Hyper-Personalized Customer Experience
As agentic transformation is now an enterprise imperative, it is increasingly finding favour with the enterprises that are leveraging agentic…
Verizon Report Shows Gap Between AI Efficiency and Human CX Satisfaction
While brands are celebrating AI-driven efficiency gains in customer experience (CX), a significant gap exists between their internal benefits and…
Zendesk appoints Mitch Young As Senior Vice President, Asia Pacific
Zendesk has announced the appointment of technology industry veteran and customer experience specialist Mitch Young to the Asia Pacific leadership…
81% of Indian consumers want more human-like AI: Zendesk 2025 CX Trends Report
Zendesk’s 2025 Customer Experience (CX) Trends Report reveals a pivotal shift in customer expectations: today’s consumers demand AI interactions that feel more…
Vi Business and Genesys to bring Next-Gen CCaaS solution across India
Vi Business, the enterprise arm of the leading telecom operator Vodafone Idea (Vi), has announced it will leverage its partner agreement…
Ozonetel launches AI-led solution suite, built exclusively for digital-first customer experience
Ozonetel has announced the launch of an AI-led solution suite, designed exclusively for digital-first customer experience. The digital suite leverages…
Zendesk to Acquire Customer Automation Startup Ultimate
Zendesk has announced it will acquire Ultimate, an industry-leading provider of service automation, to deliver the most complete AI offering…
57% Indian consumers prefer AI-enabled tools over human interactions
In the rapidly evolving landscape of consumer preferences, Indian consumers have emerged as global frontrunners in embracing AI-driven interactions, however,…