81% of Indian consumers want more human-like AI: Zendesk 2025 CX Trends Report
Zendesk’s 2025 Customer Experience (CX) Trends Report reveals a pivotal shift in customer expectations: today’s consumers demand AI interactions that feel more…
Tag: CX
Vi Business and Genesys to bring Next-Gen CCaaS solution across India
Vi Business, the enterprise arm of the leading telecom operator Vodafone Idea (Vi), has announced it will leverage its partner agreement…
Ozonetel launches AI-led solution suite, built exclusively for digital-first customer experience
Ozonetel has announced the launch of an AI-led solution suite, designed exclusively for digital-first customer experience. The digital suite leverages…
Zendesk to Acquire Customer Automation Startup Ultimate
Zendesk has announced it will acquire Ultimate, an industry-leading provider of service automation, to deliver the most complete AI offering…
57% Indian consumers prefer AI-enabled tools over human interactions
In the rapidly evolving landscape of consumer preferences, Indian consumers have emerged as global frontrunners in embracing AI-driven interactions, however,…
Human Interaction in Customer Service Still Preferred Despite Technology Innovations
Cogito, the leader in real-time AI coaching and guidance for the enterprise, has announced survey results that reveal insights into…
Zendesk Announces New CX Generative AI Solutions
Zendesk has announced customer experience (CX) generative AI advancements that allow companies to realize immediate business value through improved customer…