Genesys Launches LAM-Driven Agentic Virtual Agent For Self-Service Resolutions
Genesys has announced the industry’s first agentic virtual agent built with large action models (LAMs) for enterprise CX, enabling autonomous,…
Tag: CX
Contextual Intelligence New Standard For Great Customer Experience in 2026: Zendesk
Zendesk has released its 2026 Customer Experience (CX) Trends report, revealing that Contextual Intelligence – the ability to combine AI, data, and…
HCLSoftware And Microsoft Deliver XDO Blueprint on Azure
HCLSoftware and Microsoft have agreed on a global collaboration that will deliver HCLSoftware’s unified XDO blueprint to their joint customers…
70% of Banks Cite CX as Top AI Use Case: Tech Mahindra
70% of global banks cite customer experience as the top AI use case, surpassing automation and compliance, according to survey…
Verint Recognized for AI Vision and Capability in CrayonIQ’s Inaugural APAC Contact Centre CX Platforms
Verint has announced its recognition as an AI Vision and Capability market leader in the 2025 APAC Contact Centre CX Platforms…
Oracle Announces Role-based AI Agents within Oracle Fusion Cloud
Oracle has announced new role-based AI agents within Oracle Fusion Cloud Applications to help customer experience (CX) leaders unlock new revenue opportunities.…
Thoma Bravo Acquires Verint for $2 Billion
Verint has entered into a definitive agreement to be acquired by software investment firm Thoma Bravo, in an all-cash transaction…
Leveraging Agentic AI For Hyper-Personalized Customer Experience
As agentic transformation is now an enterprise imperative, it is increasingly finding favour with the enterprises that are leveraging agentic…
Verizon Report Shows Gap Between AI Efficiency and Human CX Satisfaction
While brands are celebrating AI-driven efficiency gains in customer experience (CX), a significant gap exists between their internal benefits and…
Zendesk appoints Mitch Young As Senior Vice President, Asia Pacific
Zendesk has announced the appointment of technology industry veteran and customer experience specialist Mitch Young to the Asia Pacific leadership…