Cost of Deploying GenAI for Customer Services is Rising Faster: Gartner
By 2030, cost per resolution for generative AI (GenAI) will exceed $3, higher than many B2C offshore human agents, according…
Tag: Gartner
Half of Organizations to Adopt Zero-Trust Data Governance by 2028
By 2028, 50% of organizations will implement a zero-trust posture for data governance due to the proliferation of unverified AI-generated data, according to Gartner,…
Gartner: AI Chatbots Complement Search Engines, Not Replace Them
Only about one-third of consumers believe GenAI chatbots are as effective as search engines for learning new information, according to…
Gartner: AI Leading CFOs to Spend More Time on Investor Relations
Chief financial officers (CFOs) are devoting more time to investor relations thanks to the rise of AI tools in investor…
Gartner: AI Investments to Surge to $2.5 Trillion in 2026
Worldwide spending on AI is forecast to total $2.52 trillion in 2026, a 44% increase year-over-year, according to Gartner, Inc. a business…
Global Semiconductor Revenue Grew 21% in 2025: Gartner
Worldwide semiconductor revenue totaled $793 billion in 2025, an increase of 21% year-over-year (YoY), according to preliminary results by Gartner,…
Gartner: 65% of Employees are Excited to use AI at Work
Sixty-five percent of employees said they are excited about using AI at work, according to a survey by Gartner. While…
Gartner Lists Current AI Leaders
Research firm Gartner has identified companies that are currently leading the way in nearly 30 different AI technology categories, across…
Gartner Identifies Top I&O Trends for 2026
Gartner has highlighted the top trends that will have a significant impact on infrastructure and operations (I&O) for the next…
Gartner: AI Euphoria in Automotive Sector will turn to disappointment
By 2029, only 5% of automakers will maintain strong AI investment growth, a decline from over 95% today, predicts Gartner. “The…