Khadim Batti, Co-Founder & CEO, Whatfix
AI Appreciation Day is observed on July 16 every year to recognize and appreciate the incredible advancements in Artificial Intelligence and transformative impact that AI has brought to the world.
AI Appreciation Day 2024: Here’s what industry experts have to say:
“As we mark AI Appreciation Day, it’s crucial to acknowledge the pivotal role AI plays in digital transformation. Advanced AI models like ChatGPT have revolutionized world’s understanding and use of AI, opening new avenues for innovation. Within a year, 33% of businesses used generative AI regularly, with 40% planning to increase investments. Organizations now focus on leveraging AI’s evolving capabilities.
Today, AI plays a critical role in accelerating the Userization of software—making technology user-savvy rather than expecting users to be tech-savvy—the inevitable future of technology. At Whatfix, we’ve been at the forefront of this transformation, leveraging AI for years. Our numerous patents attest to our use of ML to enhance user experiences, leading to smoother interactions with technology and improved productivity for businesses.
Our AI capabilities are embedded in all our products, including our Digital Adoption Platform, Product Analytics, and other upcoming innovations. These tools upskill users, enhance their digital experience, and free them from tedious tasks. Whatfix AI helps users read, write, and perform tasks efficiently by providing relevant responses, creating content, and executing tasks on all applications across the enterprise’s digital technology stack. While ensuring compliance with the enterprise’s infosec policies.
One exciting feature we’re developing is an AI-powered model that can complete entire tasks based on simple natural language instructions from a user. Our engineering team works closely with customers to address AI challenges, improve application experiences, support the digital workplace, and integrate process automation. Approaching AI development thoughtfully and ethically is crucial. Stay tuned for more exciting developments.”
Mitesh Jain, Regional Vice President – India, Akamai Technologies
“AI’s integration into IT operations has had a profound impact by driving innovation and efficiency, fundamentally transforming how businesses operate. This has been revolutionizing the IT industry by automating a broad spectrum of tasks, from basic data entry to complex software coding. This paradigm shift has enhanced efficiency and fostered innovation, empowering IT companies to deliver more sophisticated and intelligent solutions. By integrating AI, companies can now streamline operations, cut costs, and deliver higher-quality services. This transformation has become crucial for maintaining competitiveness in a global market increasingly dominated by advanced technologies.
To adapt, the industry must embrace AI-driven changes, foster collaborations with AI startups and invest in reskilling its workforce. At Akamai, we leverage AI to enhance security, optimize performance, and deliver seamless digital experiences. Our AI-driven solutions, such as advanced threat detection and the Guardicore AI Chatbot, underscore our commitment to innovation and excellence, ensuring we remain at the forefront of the IT industry’s transformation. As we celebrate AI’s contributions, Akamai remains steadfast in pushing the boundaries of what’s achievable with AI, continuously innovating to deliver secure, reliable, and high-performance digital experiences.”
Ranga Jagannath, Senior Director – Growth, Agora
“AI is transforming business operations across industries, and the B2B sector is no exception. It goes beyond just driving efficiency and automating tasks. In real-time communication, AI enhances user experiences through natural interactions, like voice recognition and personalized content delivery. This effectively breaks down global communication barriers. Just imagine the possibilities – seamless video conferencing with real-time language translation, fostering collaboration across borders and languages. This is the exciting present and even more exciting future of B2B communication, powered by AI integration with platforms like Agora. As AI continues to evolve, we can expect even greater innovation and efficiencies across industries. Imagine AI-powered assistants summarizing key points during meetings or generating real-time transcripts with sentiment analysis. The possibilities are endless, and Agora is at the forefront of bringing this future to reality.”
Jayaprakash Nair, Senior Engineering Leader – Data Science at Altimetrik
“AI has swiftly transformed from a futuristic concept to a tangible force, driving innovation and efficiency across various industries. According to a report by IBM, 59% of Indian enterprises have implemented AI, the highest percentage among the surveyed countries. This widespread adoption highlights AI’s growing prowess and impact on business operations and strategy.
A significant development in AI’s evolution is its verticalization, where AI solutions are tailored to meet the specific needs of different industries. For example, AI is revolutionizing sectors like healthcare with predictive diagnostics, retail with optimized supply chains, and manufacturing with enhanced precision through automation. This targeted application of AI ensures that implementations are highly relevant and practical, driving substantial value and fostering industry-specific advancements.
Organizations must leverage AI beyond generative capabilities, encompassing Discriminative AI, Rules-based AI, and Casual AI to deliver comprehensive, industry-specific solutions. Strategic implementation of AI allows organizations to combine AI with data quality and agile practices to maximize business value. This forward-thinking approach ensures that AI exceeds the specific needs of each industry, fostering a new era of digital business.”
