HSBC has announced that David Rice has been named as its first Chief AI Officer, effective 1 April. Most recently, David Rice was the Chief Operating Officer for HSBC’s Corporate and Institutional Banking business.
“Our customers increasingly expect their bank to deliver services uniquely aligned to their specific needs, and fast. That’s why we’re building a bank that is designed for the future. AI plays a key role in how we get there,” said Georges Elhedery, Group CEO, HSBC. “Our ambition here is simple – we will empower our colleagues to use AI to create a personalised experience for each customer, deliver it safely, in real time and at scale, while keeping human judgement, decision-making and accountability at the core. David will be instrumental in helping us realise our ambition in this area.”
Under his new role Rice will oversee enterprise-wide AI adoption, including the deployment of generative AI tools to employees across functions to simplify processes, procedures and policies, and equip customer-facing colleagues with the AI tools.
David Rice said, “AI is going to play an ever-increasing role in HSBC’s future plans, so I am thrilled to take on this new role to help us drive forward our transformation agenda.”
In addition to David’s appointment, HSBC also announced today it was expanding the remit of Mario Shamtani in his role as Chief Technology Officer (CTO) to strengthen its technology foundations to deploy AI at scale. This includes modernising core platforms, building a central AI platform colleagues can use to access a range of models, and leading key strategic partnerships.
